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MyTechReports

MyTechReports (MTR) is a cloud based reporting Software as a Service (SaaS) designed by water treatment professionals for water treatment professionals. Water treaters and their customers are able to save lab results, controller data, provide graphing, and store documents such as inspection videos, training material, and SDS/PDS sheets, etc. all from one location. MTR was designed and built in our Muskogee, Oklahoma plant and is maintained by in house engineers. Each account is given their own unique URL and database.

Advantage Controls provides unlimited training for company admins and scheduled training for service technicians and end users. System admins are shown how MTR can be leveraged to enhance your company's sales and water treatment program. MTR is commonly used to keep customers informed of their account operations, collect mission critical data, and provide beneficial access for plant operators, lab technicians, and management personnel.

If you've ever lost your computer, phone, laptop, or tablet you understand that your whole world lives on that device. With MTR, you can access your data and information from virtually any web capable device. All the data is backed up daily with an uptime of 99%.

Administrators will have control over how end users access the system. Enable read only mode or allow plant operators to enter their own data and checks. If you manage a large multi-facility account you can assign multiple users to the same account and system units.

Administrators are able to view a report summary page from the dashboard, showing the severity of out of spec results with the most extreme always at the top.

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Charting:

Everyone appreciates a well built, informative, and intuitive graph. Data visualization is what MyTechReports is all about! Choose your data stream, date range, and chart type to generate beautiful multi-system charts and graphs. You can embed graphs directly into your report with a click of a button, or import graphs from our advanced graphing functions to use in a report later. The graphing wizard steps you through each phase of the graph setup, finalizing in a fully generated and zoom capable graph. You may also export graphs to PDF, PNG, JPEG, or Vector file formats.

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Customer Management:

Based upon user permission settings a user can copy any customer or unit and export to a new customer or into any existing customer as a unit. This process saves time, taking only minutes to complete.

You may also set each users permission layer to allow for none, view, edit, or manage. Allowing users the ability to manage their own account or only have the ability to create and email generated reports.

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Mobile Platform:

MyTechReports is on iOS and Android! Not only can you use MyTechReports on cellular data, but you may also download our MTR iOS and Android application. The application only requires internet connectivity when downloading reporting templates and uploading results. Typically, basements and wifi/cellular dead zones would require you to write your readings onto paper or record locally on a device, then transpose. MyTechReports mobile application allows you to complete the reports, save, and upload at the end of the day.

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Demo Report:

The attached demo report is an example of what reports will look like. Users may email submitted reports to customers, office personnel, or themselves. We do not offer an automated emailing service feature based upon a result. If a user wants to email a report he or she may do so but MyTechReports does not force a user to email a report if the user or report is not ready.

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Turnkey Setup:

We realize that learning a new data management product can be intimidating and even to some, downright scary. In order to get your company online and running we can quote you a setup fee beyond your first 25 Customer Units. Using the MTR Support Teams' experience we can setup your accounts usually within 4-5 business days. This turnkey service includes the setup of tests, standardized templates, customer list, unit list, and report template setup. The service is cost effective and will allow your team to focus on creating high quality and detailed service reports without the burn-out effect of data entry. If you'd like to know more, please complete the 'Demo Request' form.

Demo Request

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Privacy Statement for APP

Advantage Controls Terms of Service and Privacy Policy "Privacy Policy"
Last Updated: May 4th, 2017

1. Terms
By accessing the website at https://www.mytechreports.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Advantage Controls's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Advantage Control's website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Advantage Controls at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Advantage Control's website are provided on an 'as is' basis. Advantage Controls makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Advantage Controls does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations
In no event shall Advantage Controls or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Advantage Control's website, even if Advantage Controls or a Advantage Controls authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials
The materials appearing on Advantage Control's website could include technical, typographical, or photographic errors. Advantage Controls does not warrant that any of the materials on its website are accurate, complete or current. Advantage Controls may make changes to the materials contained on its website at any time without notice. However Advantage Controls does not make any commitment to update the materials.

6. Links
Advantage Controls has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Advantage Controls of the site. Use of any such linked website is at the user's own risk.

7. Modifications
Advantage Controls may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Oklahoma and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy
Your privacy is important to us.

It is Advantage Controls policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Advantage Controls may change this privacy policy from time to time at Advantage Controls sole discretion.



Terms of Service for APP

MyTechReports Terms and Conditions ("Terms")
Last updated: May 4th, 2017

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.mytechreports.com website and the MTR mobile application (together, or individually, the "Service") operated by Advantage Controls ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

Communications
By creating an Account on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by notifying Aaron Kassaw at the following email address: aaron.kassaw@advantagecontrols.com

Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, you represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through the Service. However, by posting Content using the Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service as PDF forms known as, "Reports".

Advantage Controls has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through this Service are the property of Advantage Controls or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

User generated data belongs to the user account. A user may request an export of the account "data" at any time. Please allow 5-7 business days to compile and return your request.

Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the inability to communicate with or manage accounts effectively.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may contact us directly at 1-800-743-7431.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene. All IP connections are monitored and recorded.

You may not link MyTechReports to your website with any other icon than a provided MTR link icon and URL. Under no circumstance can the term "eService" or "e-Service" be used as a link due to patent infringement possibilities. Email Aaron Kassaw directly for the icon and further instruction.

Development Requests
The MTR Development team will accept and review any submittals by customers. Advantage Controls follows the Agile Software Development Methodology which attempts to minimize risk by developing software in short timeboxes, called iterations, which typically last one to four weeks. Each iteration is like a miniature software project of its own, and includes all the tasks necessary to release the mini-increment of new functionality: planning, required analysis, design, coding, testing, and documentation. While iteration may not add enough functionality to warrant releasing the product or update, an agile software project intends to be capable of releasing new software of the end of every iteration. At the end of each iteration, the team reevaluated project priorities.

Customer input is appreciated and is encouraged. Your patience and understand is also appreciated as planning and implementation can take longer than anticipated when errors are encountered. Advantage Controls reserves the right to delay production release of code at any time. If you have questions or concerns, or would like to suggest a feature, please contact Aaron Kassaw at Advantage Controls via phone or email.

Intellectual Property
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Advantage Controls and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Advantage Controls. User generated data belongs to the purchasing company. Any claims or statements otherwise should be reported to Advantage Controls Support Staff at 800-743-7431.

Links to Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Advantage Controls.

Advantage Controls has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Advantage Controls shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you must supply in written format a formal letterhead stating you would like to cancel your account within 30 days of the desired date. Any invoicing will still take place for the term if so applicable.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification
You agree to defend, indemnify and hold harmless Advantage Controls and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

Limitation of Liability
In no event shall Advantage Controls, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Advantage Controls its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law
These Terms shall be governed and construed in accordance with the laws of Oklahoma, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Service Terms and Support Standards

The following terms and conditions apply to all accounts and are effective December 1st, 2016.

  • Administration: Each "Account", (water treatment company) must contain at least one fully trained and certified admin by MTR Support team. Only this individual may contact Advantage Controls MTR Support. Admin may contact AC MTR Support between the hours of 8AM and 5PM Central Standard Time by phone or by email 24 hours a day. The admin must include their name, customer issue, and a valid phone and or email to be reached at.
  • Training: Every certified MTR user must go through a one (1) hour training at least once prior to starting any MTR data entry. This can be scheduled either through the Company Admin or by contacting Aaron Kassaw at Advantage Controls. Every company has four (4) hours of training available each year. It is recommended that each company schedule at least one hour a quarter for training and support.
  • Customer Support: Customer support will be given to the Account Administrator. Individual sales representatives are not permitted to contact Advantage Controls for MTR Support. It is the Account Admins responsibility to support the individual sales representatives. Advantage Controls MTR Support will support the Account Admin.
  • "Free Setup": The free setup included with MTR is strictly to cover the following:
    • 15 Accounts Setup for Free - Setup must be defined and does not equal indefinite support. Once the setup goal is reached the account will be turned over to the Account Admin. Completion is determined by the AC MTR Support Team and is required to be predefined prior to starting work. A purchase order must be provided for the account prior to starting this service.
    • Initial Training - Up to two hours - The initial training will be provided in a "class" setting using internet hosting services such as GoToMeeting. The Account Admin must organize a setting where the training can be provided to as many users at once as possible.
    • Advanced Admin Training - Up to two hours - The Account Admin will undergo, individually, an advanced admin training course that may take up to, but not to exceed, two hours. The Account Admin must assist with the 15 Accounts Setup for Free as this is an educational tool.
  • Maintenance: Account maintenance is not indefinite and minor issues such as name changes, panel additions, test additions, panel modifications, test modifications, test revocation, report submission, report revocation, icon modifications, icon removals, icon additions, user additions, user removal, user modifications, customer additions, customer edits, customer removal, and any other form of account modification. These types of account maintenance must be performed by the Account Admin.

    Admin or User requests to make these changes for the account admin will incur a fee that is billable for one hour minimum at $55.00 per hour. Account admins are responsible for the account, its content, and for all maintenance. MTR Admins are only permitted to make changes due to a bug or software issue.
  • Authorized Changes: Account users may not contact the AC MTR Support Team to request account changes, name changes, panel additions, test additions, panel modifications, test modifications, test revocation, report submission, report revocation, icon modifications, icon removals, icon additions, user additions, user removal, user modifications, customer additions, customer edits, customer removal, account support, and any other form of account modification/support. If the account user contacts AC MTR Support Team and request one of the above changes the AC MTR Support Team will contact the Account Admin authorizing the charges for the requested modifications.

Contact Us
If you have any questions about these Terms, please contact us at 1-800-743-7431 or aaron.kassaw@advantagecontrols.com